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Micros – Fidelio (Opera)


The Fidelio OPERA Reservation System (ORS) by Micros is a very popular front desk/reservations system used in thousands of hotels worldwide. Many hotel chains have it implemented in all their hotel properties.

Fairmont Hotels and Resorts and Four Seasons Hotels for example all use it. Its largest client is the Intercontinental Hotel Group (IHG) and numbers in the thousands.

IHG comprises well-known brands such as Holiday Inn, Crowne Plaza and InterContinental hotels.

Fidelio Opera handles all types of reservations — individual, group and party, company, travel agent, multi-legged, multi-rate, and waitlisted.

Many of our own clients who are looking for receptionists or front desk managers and candidates specify clearly that they want someone who is already skilled in Micros Fidelio/Opera so they do not have to train them in.

So if you have no experience in it and you are working in the hotel reception/reservations area, there are many quick one and two day crash courses you can take with Failte Ireland and many other hospitality course providers.

Further Info:

Micros Fidelio UK
Micros US
Micros/Fidelio Wikipedia


Micros also have a Fidelio product highly used in the cruise industry – Fidelio Cruise


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