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11:27 Thursday 22 May 2025
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Address: |
Hospitality Recruitment
Mespil House
Sussex Road
Dublin 4
IRELAND |
Telephone: |
00353 (0) 1 411 7011 |
Fax: |
00353 (0) 1 231 4642 |
Email: |
email us |
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Job Listing Details:
| Job Reference: | GSALE |
| Job Title: | Guest Services Agent |
| Salary: | Negotiable |
| Description: | Lough Eske Castle have the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous and efficient check in/check out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk and alerting hotel staff of VIP arrivals.
Key Responsibilities:
Greeting guests upon arrival and making them feel welcome.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and answering telephone calls.
Delivering mail and messages.
Processing guest payments.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
www.lougheskecastlehotel.com
Guests Services Agent
Job Title: Guest Services Agent
Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated individual to join our prestigious luxury hotel.
Lough Eske Castle have the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous and efficient check in/check out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk and alerting hotel staff of VIP arrivals.
Key Responsibilities:
Greeting guests upon arrival and making them feel welcome.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and answering telephone calls.
Delivering mail and messages.
Processing guest payments.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
Minimum Requirements:
Education or training in the hospitality industry is preferred
Previous experience as a Front Office Receptionist
Knowledge of HotSoft hotel system.
Guests Services Agent
Job Title: Guest Services Agent
Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated individual to join our prestigious luxury hotel.
Lough Eske Castle have the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous and efficient check in/check out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk and alerting hotel staff of VIP arrivals.
Key Responsibilities:
Greeting guests upon arrival and making them feel welcome.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and answering telephone calls.
Delivering mail and messages.
Processing guest payments.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
Minimum Requirements:
Education or training in the hospitality industry is preferred
Previous experience as a Front Office Receptionist
Knowledge of HotSoft hotel system
Preferred Requirements:
Previous customer service experience would be preferable
Skills
Guest Assistance, Front Desk, Reception Management
Benefits Include:
Competitive rates of pay
Meals provided
Parking provided
Generous employee Discount
Training and development opportunities
If you are passionate about delivering unparalleled hospitality experiences, we invite you to apply. Send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com |
| Work Type: | Full Time |
| Work Duration: | Permanent |
| Location: | Donegal |
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